30-second answer: Sign in to Wise at wise.com or in the official Wise app on iOS/Android using your registered email or phone plus a 2-factor code. For support, start at wise.com/help — Wise's published contact numbers live on wise.com/help/contact-us. Any other phone number claiming to be Wise customer service should be verified on that page first; impersonation scams are common.

How to log in to Wise

The official login surfaces are:

• Web: wise.com → top-right "Log in" button. There is no Canada-only URL.
• iOS app:"Wise — Send & spend abroad" by Wise Payments Limited on the App Store.
• Android app: Same app on Google Play, same publisher.

The sign-in flow is identical on all three:

1. Enter the email address or phone number tied to your account.
2. Enter your password.
3. Approve the 2-factor verification — usually a one-time code by SMS, email, or authenticator app, depending on what you set up.
4. On the app, you'll be offered Face ID, Touch ID, or Android biometric login — enabling it makes future sessions one-tap.

Resetting 2FA after losing your phone

If you lost the device that receives your Wise 2FA codes, do not try to add a new login method through a third-party "support" link. The verified path:

1. Open wise.com/help → Help Centre → "I lost access to my 2-step verification device". Wise will start an in-app verification request from your account email.
2. Provide identity verification: full legal name, date of birth, the email on file, the last few digits of any active Wise card, and recent transfer information.
3. Wise's compliance team reviews and re-enables access within 1–3 business days. You'll be asked to set up a new 2FA method (preferably an authenticator app) before normal account use resumes.

Locked-account recovery

Wise occasionally locks accounts for compliance review (large or unusual transfer patterns, identity-document expiry, or suspected unauthorized access). The legitimate fix:

• Sign in normally — Wise will display the reason and the documents/info needed.
• Upload requested ID or proof-of-source-of-funds through the in-app secure upload, never via email attachment.
• Reviews typically resolve in 1–5 business days. Use in-app chat (after signing in) for status updates rather than calling third-party numbers.

How to order the Wise card in Canada

1. Sign in to wise.com or the app.
2. Go to Cards → Order card.
3. Confirm your Canadian shipping address (must match the address Wise has on file).
4. Pay the one-time card issuance fee in CAD — the exact amount is shown on the order screen and on wise.com/ca/card.
5. Activate the virtual card immediately for Apple Pay / Google Pay purchases. The physical Mastercard arrives by Canadian mail in roughly 7–14 business days.
6. Activate the physical card in the app once it arrives, then set a PIN for ATM withdrawals and chip transactions.

Wise customer service in Canada

Wise runs support through three official channels:

• Help Centre: wise.com/help — searchable answers to most common issues.
• In-app chat: Sign in first so the agent can see your account context. Fastest for most issues.
• Phone: Wise lists the current Canadian customer-service phone number on wise.com/help/contact-us. Always copy the number from that page directly.

"Wise meaning" — quick etymology

Wise (the company) was founded in 2011 as TransferWise by Estonian co-founders Kristo Käärmann and Taavet Hinrikus, and rebranded to Wise in February 2021 to reflect that the product had grown beyond transfers into a multi-currency account and debit card. The word wise in this context is the English adjective meaning "showing good judgement" — the company's framing for choosing a transparent FX rate over hidden bank margins. There is no acronym and no other expansion of the brand name.

Related reading

• Wise Canada review — fees, card, business account, safety
• Cheapest way to send money home from Canada
• Best banks for international students in Canada
• Live currency converter (mid-market rate)