KOHO App & Login Help (2026) — Download, Sign In, Lockouts, and Scam Warnings
30-second answer: KOHO is app-first. Download the official KOHO app from the Apple App Store or Google Play, sign in with the email on file (KOHO sends a one-time code — no password), and contact support through in-app chat or help@koho.ca. KOHO has no public phone line — any phone number claiming to be KOHO support is a scam.
How to download the KOHO app
Use the official stores only:
- iOS: Apple App Store → search "KOHO Financial" → publisher should read KOHO Financial Inc.
- Android: Google Play Store → search "KOHO Financial" → same publisher check.
How to log in to KOHO
- Open the KOHO app.
- Tap Sign in.
- Enter the email address tied to your account.
- KOHO emails a one-time login code (typically 6 digits, expires in a few minutes).
- Enter the code in the app to complete sign-in.
- If 2FA is enabled, complete the second step (push notification or authenticator code).
There is no traditional username/password combo and no public web portal for consumer accounts. The login code email is the source of truth — guard the email inbox like a banking password.
If you're locked out
Case 1 — You still access the email on file
Request a new login code from the sign-in screen. If the code never arrives, check spam, then wait two minutes and request again (KOHO rate-limits codes to prevent abuse).
Case 2 — You lost access to the email on file
Email help@koho.ca from any address with the following:
- Your full legal name as it appears on the account
- Date of birth
- Last 4 digits of your KOHO prepaid card
- Approximate dates and amounts of two recent transactions
- The new email address you'd like the account moved to
KOHO support will run identity verification — expect 1–3 business days. Never share your full card number or your one-time login code, even with someone claiming to be KOHO support.
Case 3 — You lost the phone with 2FA
Same email path as Case 2. KOHO support can disable 2FA after identity verification so you can sign in from a new device, then walk you through re-enabling it.
Official KOHO support channels
- In-app chat — fastest. Open the app → Profile → Get Help → Chat.
- Email: help@koho.ca
- X / Twitter: @koho — public-facing only; never share account details in a public reply.
- Mailing address: KOHO Financial Inc., 119 Spadina Avenue, Suite 700, Toronto, ON M5V 2L1.
Common KOHO login problems
| Symptom | Likely fix |
|---|---|
| "Email not recognized" | Try variants of your email; if none work, contact support — your account may use a different address than you remember. |
| Login code never arrives | Check spam, wait 2 minutes, request a new code. If still nothing, your inbox may be blocking KOHO — whitelist no-reply@koho.ca. |
| "Account locked" | Triggered by too many failed code attempts. Wait 30 minutes and retry, or email help@koho.ca. |
| App crashes on login | Update the app from the App Store / Play Store, restart the device, then try again. |
Related reading
- Full KOHO review — is KOHO safe, plans, fees
- KOHO Line of Credit review (2026)
- CRA My Account login help (2026)
- CGEB & CRA scam alerts to watch for in 2026
Page summary(structured answer for sources, key facts, and review date)
Step-by-step KOHO sign-in help. KOHO is app-only with email-based login (one-time code, no password). Download the app from the Apple App Store or Google Play. KOHO has no public phone line — any phone number claiming to be KOHO support is a scam.
Key facts
- Download KOHO only from Apple App Store or Google Play
- Login is email-only — KOHO sends a one-time code, no password
- Support runs through in-app chat or help@koho.ca
- KOHO does not operate a public phone support line
- Lockouts resolved by emailing help@koho.ca with ID verification
Q
How do I log in to KOHO and reach support?
A
KOHO is app-first. Download the official KOHO app from the Apple App Store or Google Play. Sign in by entering the email tied to your account — KOHO emails a one-time code, which you enter in the app. There is no password and no public web login. For support use in-app chat or email help@koho.ca. KOHO does not operate a public customer-service phone line.
Last reviewed 2026-04-21
Editorial disclaimer
This article is published by LoonieLabs for general information only. It is not financial, tax, legal, accounting, or immigration advice and must not be relied on as such. Rules, dollar figures, interest rates, and program eligibility change — always verify with the Canada Revenue Agency, IRCC, or a qualified professional before acting. Spotted an error? See our corrections policy. Last reviewed: April 21, 2026.
Frequently Asked Questions
Written and reviewed by Shrey Patel — Founder & Editor-in-Chief
Winnipeg, MB · Figures cross-checked against official banking & credit sources · Last reviewed April 21, 2026 · LinkedIn
Founder of LoonieLabs · based in Winnipeg, MB · writes and reviews every page on the site I oversee every figure on this page personally — verified against primary sources (CRA, IRCC, Statistics Canada, the Bank of Canada, or the originating provincial ministry). LoonieLabs has no affiliate relationships with any bank, credit card, or immigration consultant featured on this site. Spotted a mistake? Tell us.
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