30-second answer: Sign in to Neo Financial in the official Neo app on iOS/Android or at member.neofinancial.com using your registered email and password plus a 2-factor code. For support, start with in-app chat after signing in or visit neofinancial.com/contact. Any "Neo Financial customer service" phone number you didn't get from neofinancial.com itself should be treated as suspect — impersonation scams are common.

How to log in to Neo Financial

The official login surfaces are:

• Web: member.neofinancial.com — click Sign in. There is no separate URL for Neo Money vs. Neo Credit.
• iOS app: "Neo Financial" by Neo Financial Inc. on the App Store.
• Android app: Same app on Google Play, same publisher.

The sign-in flow is identical on all three:

1. Enter the email address tied to your Neo account.
2. Enter your password.
3. Approve the 2-factor verification — typically a one-time code by SMS or your authenticator app, depending on what you set up.
4. On the app, you'll be offered Face ID, Touch ID, or Android biometric login — enabling it makes future sessions one-tap.

Resetting Neo Financial 2FA after losing your phone

If you lost the device that receives your Neo 2FA codes, do not try to "fix" access through a third-party support link or a phone number from a Google ad. The verified path:

1. Open the Neo Financial Help Centre on neofinancial.com → "I lost access to my 2-step verification".
2. Provide identity verification: full legal name, date of birth, the email on file, the last few digits of any active Neo card, and recent transaction info.
3. Neo's support team reviews and re-enables access — typically within 1–3 business days. You'll be asked to set up a new 2FA method (an authenticator app is stronger than SMS) before normal account use resumes.

Locked Neo account recovery

Neo occasionally locks accounts for compliance review (large or unusual transactions, identity-document expiry, suspected unauthorized access, or suspected fraud against your account). The legitimate fix:

• Sign in normally — the app will show the reason and the documents/info needed.
• Upload requested ID or supporting documents through the in-app secure upload — never via email attachment to an unverified address.
• Reviews typically resolve in 1–5 business days. Use in-app chat for status updates after signing in, rather than calling third-party "Neo recovery" numbers.

Neo Financial customer service in Canada

Neo Financial runs support through these official channels:

• In-app chat: Sign in first so the agent can see your account context. Fastest authenticated channel.
• Help Centre: The Help / Support section on neofinancial.com — searchable answers to most common issues.
• Email: support@neofinancial.com (use the email on file with your Neo account so the team can authenticate you).
• Phone: Neo lists current customer-service contact methods, including any phone number, on its official contact page on neofinancial.com. Always copy numbers from that page directly, not from search ads.

Neo Financial careers

Neo Financial posts open roles on its careers page on neofinancial.com and on LinkedIn. Most positions are based at Neo's Calgary headquarters or Winnipeg office, with some remote-eligible Canadian roles. Departments include engineering, product, design, risk and compliance, customer support, marketing, and operations.

Disambiguation — what Neo Financial is NOT

A surprising amount of Google search traffic for "Neo Financial" is actually looking for unrelated companies or projects. Quick clarifier:

• "Neon Financial" — usually a typo for Neo Financial. The real company is spelled Neo. There is also a separate Brazilian fintech called Neon (neon.com.br) — that is a different company with no Canadian operations.
• "NEOM project financial troubles" / "NEOM financial times" — NEOM is a Saudi Arabian planned-city megaproject, not a Canadian fintech. Coverage in the Financial Times concerns the megaproject, not Neo Financial of Calgary.
• "Neo Financial stock" — Neo Financial is privately held. It is not listed on the TSX, TSXV, NYSE, or NASDAQ as of 2026. Any "Neo Financial stock symbol" you find is a different company or a scam.

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